Client Satisfaction Survey
At Baker Tilly, client satisfaction is a top priority. That is why we invite our clients each year to share their feedback on our services through our Net Promoter Score (NPS) survey. After all, we are only successful when our clients are satisfied.
NPS Survey
In the NPS survey, clients indicate how likely they are to recommend Baker Tilly on a scale of 0 to 10. They can also share what they value most about our services and where we can improve. We use the results of the survey to continuously improve our services and ensure they remain closely aligned with our clients' needs and expectations.
Who can participate?
Clients of Baker Tilly may receive an invitation to participate in our client satisfaction survey. Survey responses are not anonymous. This enables us to better understand individual needs, follow up where appropriate, and provide more tailored support and services.
Who conducts the survey?
We conduct the NPS survey in partnership with Statisfact, an independent research agency with extensive expertise in customer and market research. We apply the highest standards of privacy and data protection to ensure the security and confidentiality of our clients' information.
Survey results
We share the survey results with our clients. You can also view our NPS scores from previous years here.
