Business Services
Your partner in Business Services
Baker Tilly is your partner at the moments that matter. Our teams know the business services sector and understand how contracts, capacity, pricing and systems interact. We help you bring financials, people and propositions together into one clear picture, so you can make decisions with greater confidence.
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Who do we support?
Baker Tilly supports medium-sized companies in the business services sector, including the businesses listed alongside. We can help you to gain control over growth, capacity, contract risks, succession and digitalisation, and translate these themes into concrete choices for your portfolio and organisation.
As a staffing or interim agency, you often face more demand than supply. But salaries and hiring rates are rising, while employment law and self-employed contractor regulations are playing a bigger role, making it harder to maintain healthy margins. You want to grow and remain attractive to both candidates and clients, with an organization that can support that growth operationally and financially.
As a facility services provider, you ensure that buildings remain clean, safe and welcoming. Clients expect continuity, quality and often a single point of contact for multiple services. But the market is changing. Staff are not always readily available, and clients are asking for greater predictability and reporting. Especially when you are dealing with major tenders, contract renewals or restructurings, you want to know exactly where you stand.
Your challenges, our solutions
As a business services provider, you are constantly responding to changes involving clients, employees and technology. Baker Tilly helps you turn these challenges to a number of key decisions: which clients and services do you really want to serve, how should you align capacity and contracts, how do you keep margins healthy, and how do you prevent your organisation from becoming overstretched?
We help you with dashboards and scenarios that provide actionable insightsyou can use directly in your management team, with shareholders and in conversations with clients.
People, succession and capacity
Teams are operating at full capacityand positions can remain unfilled, while clients expect skilled people and continuity. At the same time, you need to consider how to retain employees and organise succession, for example through employee participation or a full or partial sale of the business.
You want to understand where pressure is greatest, which clients and services require significant capacity, and where vulnerable positions are emerging. With that insight, you can plan more effectively, structure ownership and control, and make more deliberate choices about which assignments you do and do not take on.
Profitability under pressure
Labour and procurement costs are rising faster than your rates, reducing your financial headroom. You need a clear view of where profitability really sits and which clients or services place the greatest demands on your organisation.
With management information by client, contract and service, you can see which combinations are healthy and where margin is being lost. This gives you concrete starting points for adjusting rates, costs, scope or portfolio, and for building a stronger case for acquisitions or divestments.
From hours to outcomes
More and more clients are asking for fixed prices, subscriptions and outcome-based agreements. This creates opportunities for long-term relationships, but also increases your risk if processes, systems and reporting are not yet set up for this way of working.
You need a roadmap to grow step by step towards manageable managed services and SLAs, with clear scope, pricing models and rules of engagement. This enables you to offer predictable services without workload and risk shifting unnoticed onto your teams.
Making AI and digitalisation practical
There are many tools and ideas around automation and AI, but it can be difficult to determine where to start and what will genuinely add value. Stand-alone initiatives do not always deliver what you expect.
You want to know which steps in digitalisation and AI will have the greatest impact on quality, lead times and costs. That allows you to invest more selectively, bring structure to dashboards and management information, and manage performance and risks more effectively.
How can Baker Tilly help you?
We are Baker Tilly Business Services. Our teams know the business services sector and combine accountancy and audit with financial, legal, tax, IT and HR expertise. Together, we create a practical plan for growth, succession, employee participation, contract models and digitalisation, supported by clear scenarios and calculations.
This enables you to clearly substantiate your choices with your management team, shareholders, lenders and clients, at the moments that matter.
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